What to do following an accident

Now What?

Undoubtedly, this was your first thought, and if this is the first time you've been in an accident, it's a scary one. At a time when good news seems to be in short supply, we can give you some you might have overlooked: you're not alone. Right now you have a Gates Automotive representative with you. As a part of our continuous effort to give you the service you deserve, we've put together this brief accident guide to help get through this unfortunate occurrence.

are you ok?

We can fix your car, but we can't fix you. Before anything else, make sure you're OK. It's common to feel sore hours and even days after experiencing a car accident. Even if you feel OK, we encourage you to get checked out by a physician to clear yourself of any serious problems.

your rights

New York State has laws and regulations in place that prohibit insurance companies from directing you to a particular repair shop. The specific piece of legislation that deals with this issue is Regulation 64.

Getting a claim started

Now that you're aware of your rights, we'd like to stress the importance of you communicating the events that have just occurred with your insurance company ' regardless of who was at fault. If this is something you're uncomfortable doing on your own, Gates Automotive would be happy to help you get you claim started and help you with the paperwork.

your collision repair options

Checking with your local Better Business Bureau or AAA are the best ways to find the best repair shop option. AAA awards the highest quality shops 'Top Shop' status ' Gates Automotive happens to be an example of this. You'll also want to ask family, friends, and co-workers because chances are if they've had a good experience somewhere, you're likely to as well. As of right now, unless you already know where you want your vehicle to be repaired, we'll be towing it to our facility. By no means are you obligated to have us fix it. However, if you do decide to let us make the repairs, we can guarantee you'll receive fair and honest service.